Shipping policy

At Casa Verderio, every piece that leaves our workshop is made with care and craftsmanship. We want to make sure it arrives to you safely and with as little fuss as possible — here's everything you need to know about how we ship.

 

Where We Ship

We currently ship within Australia only.

 

Shipping Options & Estimated Delivery Times

We ship via Australia Post, and you'll be able to choose your preferred service at checkout:

• Australia Post Parcel Post (Standard) — Estimated delivery 3–7 business days after dispatch, depending on your location.
• Australia Post Express Post (Express) — Estimated delivery 1–3 business days after dispatch for most metro areas. Regional and remote areas may take a little longer.

Please note that these are Australia Post's estimated transit times once your order has left our workshop. Delivery times may vary during peak periods such as Christmas and public holidays.

 

Made-to-Order & Back Order Items

Many of our pieces are handmade to order right here in our workshop. If an item is listed as made-to-order or on back order, please allow an additional 2–4 weeks for us to craft your piece before it's dispatched.

We'll always keep you in the loop — you'll receive an email confirmation when your order is placed, and another when it's on its way.

If you have a specific deadline in mind (a gift, a special occasion), please reach out to us at hello@casaverderio.com.au before ordering and we'll do our best to accommodate you.

 

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. You'll see the exact cost before you confirm your purchase — no surprises.

 

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email with your Australia Post tracking number. You can use this to follow your parcel's journey at auspost.com.au.

 

Packaging & Fragile Items

We take great care in packaging every order. Our handmade pieces are wrapped and packed to protect them during transit — because we know how much they mean to you, and to us.

If your order arrives damaged, please contact us within 48 hours of delivery at hello@casaverderio.com.au with a photo of the damage and your order number. We'll work with you to make it right.

 

Questions?

We're always happy to help. Get in touch at hello@casaverderio.com.au and we'll get back to you as soon as we can.